Privacy Policy


At Taxpayer Advocate Group, we value our relationship with you and place the highest importance on respecting and protecting your privacy. We want you to feel comfortable and confident when using our services and with entrusting your personal, company and financial information to us.

Protecting Your Personal Information

We work to protect your personal information from loss, misuse, or unauthorized alteration by using industry-recognized security safeguards, coupled with carefully developed security procedures and practices. Our internal software database is a certified licensee of the TRUSTe Privacy Seal.

Information We Collect

Personal information is information that we collect in the normal course of business including:

  • requests you made for our property tax refund recovery service
  • property tax appeals
  • information that we obtain from public records personal or business identity,
  • contact information such as name, phone number(s), email address, property mailing address and PIN number
  • non-public information regarding your financial affairs including personal or business tax returns
  • any other information delivered to us or obtained by us in the normal course of business, which is not publicly available.
  • We use common internet technologies, such as cookies and Web beacons to manage our Web sites and services, advertising and e-mail programs.


If you submit personal contact information to Taxpayer Advocate Group and/or our affiliates, whether by letter, fax, phone message, or through our websites &, we reserve the right to use such information to:

  • inform you concerning your property taxes throughout the calendar year
  • operate, maintain, and improve the features and functionality of our internal database
  • communicate with you in the process of providing our refund recovery or appeal services to you.

Sharing Your Personal Information with Third Parties

Taxpayer Advocate Group may share your personally identifiable information, including information that you provide on our websites, with third parties as described below:

Affiliated Entities

We may share any information, including personally identifiable information that you provide on the Site, with our subsidiaries and affiliates worldwide, for the purposes of improving or our services provided to you.

Strategic Partners

From time to time we may enter into a special relationship with another company that is not owned by or affiliated with Taxpayer Advocate Group to provide additional features on this Site. These special relationships may include business partners, sponsors and co-branded sites (referred to here as “branded pages”). Any information, including personally identifiable information that you provide on one of these co-branded pages, may be shared with these third party partners. By participating in activities or providing your information on these co-branded pages, you also consent to our providing your personally identifiable information to those third parties. Since these third parties will use your information in accordance with their own privacy practices, you should check their websites for information regarding their privacy policies.

Service Providers

We may use third party service providers to help us operate our business and this Site or administer activities on our behalf, such as sending emails, signing applications, and processing necessary paperwork for our appeal and refund recovery services. We may share your information with these third parties for those limited purposes.

Ad Networks

We may have relationships with third party service providers known as Ad Networks to serve ads on our behalf across the internet. Using Cookies and Pixel Tags (also known as Web Beacons), Ad Networks collect anonymous information about your visits to our web site and other web sites in order to deliver advertisements that may be of particular interest to you. This process does not involve the collection of any personally identifiable information. The Ad Networks do not know your name, phone number, address, email address or any personally identifiable information. We do not share any personally identifiable information about you with these advertising networks. We are committed to giving clients the highest level of transparency and authority over the use of their data in online advertising. We comply with the Self-Regulatory Principles set forth by the Digital Advertising Alliance (DAA) and the Interactive Advertising Bureau’s (IAB) Self-Regulatory Principles for OnlineBehavioral Advertising. You may update your AdChoices opt-out settings here. We fully support initiatives to offer our clients greater understanding and control over the uses of their Information.

Cookies / Web Policy

Our services and websites use cookies for a variety of purposes. These cookies may provide us with information, including personal information, other information about devices and networks you utilize to access our websites and services, and information regarding your interactions with us and in our websites and services.

Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy from time to time. The “Effective Date” legend at the bottom of this page indicates when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on our websites. Your use of our websites following these changes means that you accept the revised Privacy Policy.

How to Contact Us

Questions regarding our Privacy Statement or information practices may be directed to:

Taxpayer Advocate Group

155 North Wacker Drive Suite 4250
Chicago, IL 60606

(888) 959-4824

Effective Date: June 15, 2016